Company-wide performance bonus25 days annual leave3 additional company closure days over ChristmasHybrid workingHigh-autonomy, commercially impactful roleCollaborative and ambitious agency environment
The Company: Our client is a highly regarded, fast-growing events agency known for delivering exceptional, insight-led experiences for an impressive portfolio of international brands. Blending creativity with meticulous execution, they specialise in producing impactful meetings, conferences, and experiential events across both live and virtual environments.Working as a true extension of their clients’ teams, they take a consultative, partnership-driven approach, ensuring every event is strategically aligned, flawlessly delivered, and genuinely memorable. Their offering spans end-to-end event delivery, including venue sourcing, full project management, production, content development, and accommodation logistics.With a collaborative and energetic culture, our client brings together experienced industry professionals who share a passion for innovation and excellence. Their “can-do” attitude, attention to detail, and commitment to exceeding expectations have earned them a strong reputation and long-standing client relationships.They are also committed to responsible business practices, with a growing focus on sustainability and continuous improvement across everything they do.This is an exciting opportunity for an Events Operations Account Manager to join a forward-thinking organisation where creativity is encouraged, success is recognised, and people are truly valued. As an Events Operations Account Manager, you will play a key role in shaping client success and delivering exceptional event experiences.The Role:Client Relationship & Account Growth
As Events Operations Account Manager you will act as the primary day-to-day contact for allocated accounts, building trusted long-term client relationships.Lead client meetings, manage briefings, and ensure clear communication between clients and the Event Management teamIdentify opportunities to grow accounts and drive repeat business.
Commercial Ownership & Performance
Own the commercial performance of assigned accounts, ensuring revenue and margin targets are achieved.Negotiate fees and contractual terms, manage scope to protect profitability, and identify opportunities for additional work and upsell across projects.Brief Scoping, Proposals & ContractingScope client briefs thoroughly, defining deliverables, responsibilities, assumptions, and exclusions.Develop Statements of Work and costings in collaboration with the Event Management teamSupport contract negotiations and implement change control processes for scope variations.
Project Oversight & Collaboration
Maintain oversight of projects delivered by the Event Management team, ensuring clear handovers from scoping to delivery.Monitor timelines, budgets, and client expectationsAttend key planning meetings and lead client communication throughout the project lifecycle.
Onsite Leadership & Financial Governance
Attend key live events as the senior client contact where required, ensuring delivery aligns with agreed scope and contractual commitments.Oversee project budgets, margin tracking, invoicing schedules, reconciliations, and support forecasting and operational improvements.
The Candidate:Essential
4–7+ years’ experience within an event agency environmentStrong commercial acumen with demonstrable P&L or account ownershipSignificant experience scoping briefs and developing appropriate Statements of WorkProven communication and relationship building abilityProven ability to grow accounts and manage marginStrong negotiation and stakeholder management skillsExperience supporting or leading onsite event delivery
Highly Desirable
Experience working with beauty, wellness, or lifestyle brands
KPIs
Accuracy and clarity of Statements of WorkScope management and change control effectivenessClient retention and satisfactionRepeat business generationAccount revenue growthProject margin performance
In return, our client offers a flexible and supportive working environment, excellent opportunities for career progression, and the chance to work on a diverse range of high-profile events. Alongside this, they provide structured training and development, a collaborative team culture, and the opportunity to be part of a growing, forward-thinking agency where your contribution as an Events Operations Account Manager is genuinely valued. This Events Operations Account Manager role offers strong visibility and impact within the business.Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting. As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know. Vacancy Ref: DP/17322