Are you a commercially minded client experience professional ready to take ownership of high-profile guest and hospitality programmes? This is a rare opportunity to join aleading name in the UK events industry, helping to define and deliver world-class client experiences across a diverse portfolio of live events.

• Flexible working
• Excellent career progression
• Collaborative team culture
• Bonus scheme

The Company

This highly respected market leader is known for delivering some of the UK's most prestigious live events.  With innovation and excellence at its core, the company is expanding its commercial and client experience function to elevate how partners, sponsors, and guests engage with its premium hospitality offerings.

Now is the perfect time to join this ambitious team as they continue to redefine what best-in-class client engagement looks like.

The Role

Due to growth, the company is now seeking a Senior Manager - Client & Guest Experiences to shape and lead its client hospitality strategy. This role will focus on creating and delivering first-class experiences for corporate clients, VIP guests, and key stakeholders.

You'll act as the main point of contact for high-value clients, oversee premium hospitality programmes, and play a pivotal role in developing and implementing the wider client experience strategy.

Key Responsibilities include:

• Acting as the main contact for hospitality clients, managing key accounts and premium package holders.
• Designing and delivering exceptional client and guest experiences across the company's live event portfolio.
• Developing and executing strategies to enhance guest satisfaction and drive commercial growth.
• Working alongside the Commercial Development team to sell and optimise hospitality packages.
• Identifying and securing new revenue opportunities, including upgrades and bespoke activations.
• Pitching creative hospitality and activation concepts to commercial partners.
• Monitoring industry trends to ensure the offering remains best-in-class.
• Leading the integration of technology and AI solutions to enhance client engagement.
• Managing event-day teams and supplier relationships to ensure seamless delivery.
• Overseeing budgets and maximising profitability across all hospitality programmes.

The Candidate

We are looking for a strategic and commercially focused professional with a proven record in client experience and hospitality management.

Essential experience:

• 7+ years in a similar role, ideally within a leading sports rights holder, brand, or live entertainment organisation
• Strong communication and relationship-building skills
• Experience managing premium client programmes or hospitality environments.
• Proven ability to manage multiple projects to tight deadlines
• Experience delivering high-quality on-site event experiences
• Commercially astute with a proactive and creative mindset

Desirable:

Experience delivering major client engagement or hospitality programmes for B2B audiences

Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for, please visit live-recruitment.co.uk to view all of the opportunities we are recruiting.

As a specialist events recruitment agency, we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity.

We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know.