Event Jobs in Birmingham

2 days home working offered - Are you a passionate, highly communicative individual looking to progress your career with an exciting, well-established venue?

THE COMPANY

As one of the UK's leading live events destinations, this established group and their venues are trusted by some of the biggest brands and shows across the globe. Whether it's large-scale exhibitions, conferences, product launches, or more intimate meetings, they pride themselves on delivering tailored experiences to meet each client's needs.

The company values going the extra mile to provide flexible, customer-centric services, and you'll be part of a team providing outstanding customer service to visitors, organisers and exhibitors. In addition to collaborating with experts in the events sector, you'll enjoy a fantastic company culture, with great career progression opportunities and a standout benefits package.

THE ROLE

The Customer Services Manager is responsible for the delivery of customer service across the venues, working to proactively reduce pre-event enquiries and complaints via improved customer comms and the implementation of robust internal processes designed to positively impact the customer experience.

Key responsibilities include:

• Manage all existing channels/platforms for inbound customer enquiries and/or complaints, including email, social media and AI chat.
• Responsible for owning all customer servicing messaging throughout the customer journey
• Ensure all existing customer messaging on venue websites is fit for purpose
• Account Management of AI chat platform,
• Day to day point of contact for operational venue staff, attending regular meetings/briefings
• Work with internal and external stakeholders.
• Monitor and respond to complaints within agreed SLAs, identifying trends via inbound customer complaints and monthly visitor feedback surveys, implementing solutions to proactively address the root cause of issues and following problems through to resolution.
• Work collaboratively with PR, Marketing and Venue Ops colleagues to implement robust processes in the event of crisis and/or major disruption should customer service messages need to be communicated urgently
• Work alongside PR function to regularly review and update all standard responses to common FAQs and complaints.

THE CANDIDATE

The ideal candidate will have proven experience in Customer Service support, escalation and handling, ideally within a large business. You will require excellent communication skills, both verbally and written, as well as being a great listener. You will have a proactive approach and will be able to respond to reactive requests in a timely manner.

In return, you'll have the chance to be part of a close-knit, sociable team, benefiting from perks such as employee discounts, free lunches, health benefits, and plenty of progression and development.

Live Recruitment specialises in all disciplines across events, experiential, and exhibitions. If this role isn't quite what you're looking for, please visit live-recruitment.co.uk for more opportunities.

As a specialist events recruitment agency, we are dedicated to building diverse and inclusive teams. We encourage applications from candidates of all backgrounds, and we are committed to ensuring an accessible recruitment process for everyone.

VACANCY REF: MM1453

ON-SITE EVENT MANAGER – EVENTS AGENCY
SOUTH BIRMINGHAM – HYBRID WORKING
£26,000-£30,000 + OVERTIME

Excellent opportunity to join a growing boutique event agency and continue building upon their strong client base! 

THE COMPANY

This agency boast in-house services including full event management, venue finding, equipment hire and stage set design and have all of the expertise needed to deliver exceptional creative events for their broad client base!

They pride themselves on offering bespoke events that make a lasting impression on their clients - offering a broad range of events from conferences and exhibitions through to glamorous awards ceremonies and teambuilding days - this is an opportunity not to be missed!

This role is PERFECT for an energetic and hands-on events individual who is looking for a broad role with plenty of scope!

THE ROLE

They are now looking an On-Site Event Manager to manage events and be a key figure when delivering their events. This role is a broad one which will see you set up, deliver and manage events on-site from start to finish!

Key responsibilities will include:

·        Maintain equipment and ensure the warehouse is in order.

·        Set up, deliver and close events on-site.

·        Manage key client operations and ensure satisfaction is achieved.

·        Support with the planning of all events and provide guidance to the client.

·        Load and deliver equipment to events.

·        Project manage and analyse successes.

THE CANDIDATE

The ideal candidate will have a real desire to work in the events industry and will have good client facing skills along with being physically fit! Any candidate with event crewing experience would be ideal!

With the ability to naturally build strong relationships, this is a fantastic opportunity for a career driven individual to join a growing agency!

Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions.  If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting.

As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity.

We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know

Vacancy Ref: KS14517

This is a brand new opportunity, working with an established events company who are experts in corporate events, team building and incentives!

THE COMPANY

Established in the 1990s, this full-service event management company has built a strong reputation for delivering exceptional events with a particular expertise in audio-visual production. They work with a broad portfolio of reputable clients, tailoring each project to meet specific needs and creating memorable, impactful experiences! Sustainability is at the heart of their operations. What truly distinguishes this agency is its culture - the team is made up of forward-thinking, collaborative professionals who share a unified goal: to overdeliver and consistently exceed client expectations! Whether managing high-profile conferences, immersive brand activations, or bespoke corporate gatherings, the company combines innovation, experience, and passion to bring each event to life.

THE ROLE

As Technical Account Manager, you will play a pivotal role in their technical and creative teams, pulling all elements together and grow that side of the business. They have recently invested heavily into this department, so it is a great time to join!

Responsibilities may include:

• Assisting the Technical Event Manager with installing AV at events

• Managing multiple projects simultaneously

• Working with operations, sales and creative teams

• Understanding CAD design plans ideally

• Knowledge of AV equipment (sound/lighting/video)

• Generating sales and upselling of services

THE CANDIDATE

The ideal candidate will have knowledge of technical equipment and installation to events – you will be a good communicator and the ability to develop client relationships.

Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting.

As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity.

We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know.

VACANCY REF: MBP14490

4 days in the office. Take the next step in your career and join one of the UK’s largest AV Company’s technical team in their Midlands based office!

The Company

A well-established technical AV supply company with a highly experienced team, this leading technical business has a proven background in offering excellent service to end clients and production agencies across the country. Boasting high quality, high-tech kit, they offer full AV project management for innovative corporate events.

The Role

Delivering a huge spectrum of events from an intimate meeting for fifty delegates through to high profile overseas automotive launches and outdoor festivals, this AV Company just keeps going from strength to strength! Recognised as one of the leading names in the industry, with an excellent reputation for technical delivery and a first-rate equipment inventory.

Due to their ongoing expansion and internal promotion, there is now an opportunity for a Project Manager to join the team:

• Leading each project from the front and taking the client through the event process
• Taking & Interpreting the client brief
• Liaising with internal departments such as graphics, video and operations
• Pitching to the client and translating the technical jargon into language that they will understand
• Central point of contact for the client in pre-production and onsite
• Overseeing the pre-production and onsite installation
• Budget and Logistical Management
• Upselling of equipment and internal departments – such as graphics and media production

The Candidate

This role would be ideal for a Project Manager or Technical Account Manager looking to take that next step and progress their careers in this technical production company. The business offer an excellent working environment, including a strong team ethos, a broad range of clients and projects to work on, competitive salaries and fantastic career opportunities.

Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions.  If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting.

As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity.

We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know.

Vacancy Ref: MBP14450

Warehouse Event Technician

MIDLANDS

£24,000 - £26,000 +O/T

Are you looking to kick start your technical events career?  Do you have a passion for AV and keen to make a career of it? 

The Company

A fantastic opportunity for an Events Warehouse Technician to join a successful and well-established technical production company that service a wide range of corporate and exhibition events. 

With nationwide offices, this company offer first rate technical services to a number of events and production agencies with high profile events held across the UK and overseas.

Due to ongoing growth and successful new business wins, they are now looking for a Warehouse Technician to join their established team!

The Role

You will be working supporting and alongside a dedicated and experienced Warehouse Manager supporting the general processed and procedures within the warehouse for a variety of high spec audio visual equipment. As an Events Warehouse Technician you will be responsible for providing the technical support and working within a dedicated team of technicians whilst support across a range of warehouse operations to the highest of standards.

This is a broad role, with responsibilities including;

• Working with other Technicians and supporting the Operations Managers
• Liaising with suppliers for additional technical equipment
• PAT testing a variety of audio-visual equipment
• Working within a team of up to 8 Technicians
• Ensuring the warehouse is a safe working environment at all times
• Processing dry hires and booking in equipment
• General loading and unloading of AV equipment
• Picking and packing equipment whilst using Hiretrack

The Candidate

We are looking for an experienced candidate with a strong knowledge of Audio-Visual equipment. You will be from within an AV supplier or a Technical Production agency, where you have been involved in working with a variety of AV equipment.  It is important that candidates have an enthusiastic and hard-working attitude with a strong technical knowledge as well as a flexible work ethic due to shift patterns.

To be considers for this opportunity you must have experience PAT testing and a full UK driving licence.

In return this agency offers excellent training and progression opportunities, where you will be given the chance to work with a variety of high-tech audio-visual equipment.  This is a place where your natural talent can flourish within a family feel technical production company.

Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions.  If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting.

As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity.

We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know.

Vacancy Ref: KS14405

Are you currently working within a build / scenic events environment and looking for a new and exciting challenge? 

THE COMPANY

This business design and build temporary structures for events, music festivals, sporting occasions, exhibitions, pop-up installations, advertising as well as permanent to semi-permanent spaces.  They work on some exciting events such as Cannes Lions, and F1!

With expertise in architectural design and steelwork, they work with clients to create custom structures that fit their conceptual ideas.

THE ROLE

As the Head of Build you will manage fit out of structures to client specifications working closely with the Production team to deliver on client briefs.  This will be achieved by meticulous planning for materials and resources in all stages of build and installation/derig. Throughout the season this will include balancing the build of upcoming projects, with the installation of live projects, ensuring that the warehouse continues to function smoothly to deliver on future projects, whilst delivering at a high standard. 

Responsibilities include overall management of the warehouse with appropriate seasonal resourcing, stock and materials management, strict adherence to Health & Safety standards during build process and quality assurance on all structures; working on solutions to improve where required.

This role will see you working closely with Directors to develop the event build department, whilst improving processes, coordinating with senior team members within the workshop and ensuring delivery of projects is to a high standard.

Responsibilities will include:

-    Leading and developing build team including line management

-    Liaising with project managers, carpenters etc. to collate set lists and pass on to the workshop team 

-    Managing the preparation process of equipment

-    Maintaining high standards of health and safety

-    Providing input on construction design and material specification for custom scenic elements

-    Researching new materials, products & equipment and advise on investment

-    Health & Safety Management

THE CANDIDATE

To be considered for the role, you must have experience in the build process of structures / scenic builds (and the resources needed for this) within the events industry.  If you have a proven track record of successfully managing complex builds and extensive experience in strategic build management, resource management and on site leadership then we need you!

In return, this role offers the chance to work in a collaborative and dynamic team within a highly supportive and well-known company. They provide fantastic opportunities for growth and the opportunity to develop your career in a business that promotes from within.

Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions.  If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting.

As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity.

We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know.

VACANCY REF: SP14416 

EVENTS HIRE CO-ORDINATOR

MIDLANDS

£COMPETITVE

Fantastic opportunity to join a well-established and highly regarded technical production provider who work with an array of international clients, venues and agencies!

THE COMPANY

Working with high profile clients and assisting in the design and technical staging of events this company deliver technical requirements for a range of events from a small meeting to an arena spectacular and everything in between.

Servicing clients across the UK and Europe they will assist with the development of ideas and themes, providing creative solutions in the form of design, audio and video or simply the rental of a piece of technical equipment!

The business has gone through a hugely exciting period of expansion.

THE ROLE

Due to their ambitious growth plans, there is now an opportunity for an Events Hire Co-ordinator to join the team. From organising the transport of equipment, to taking the client brief and assisting them with the AV equipment they need – this role is suited to someone with logistics experience or coming from a technical AV background.

• Taking and interpreting clients event expectations
• Client liaison
• Translating the technical jargon into language that they will understand
• Budget management
• Managing crew logistics including travel and accommodation
• Upselling of equipment and internal departments
• Booking equipment from external suppliers
• Working with in-house teams to coordinator jobs
• Managing transport
• Ad-hoc administration duties

THE CANDIDATE

This role would be ideal for a someone with strong logistics experience or an individual with strong AV knowledge and wants to be on the road less!

The business offers an excellent working environment, including a strong team ethos, a broad range of clients and projects to work on, competitive salaries and fantastic career opportunities.

Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions.  If this position isn't quite what you're looking for please visit www.live-recruitment.co.uk to view all of the opportunities we are recruiting.

VAC REF: KS14329

Your chance to join an iconic group of venues who are leading the way in live events!

THE COMPANY

This established group and their venues are the go to for the UK’s largest corporate clients, exhibitions and conferences as well as iconic sporting events and more. With over 750 events per year and as the busiest venue in the UK, don’t miss this opportunity to join the growing event production team.  

With a fantastic company culture, career progression opportunities and a standout benefits package, this is a great time to join and further develop your career with an iconic brand.

THE ROLE

You will be part of the companies graphics team, preparing and installing event-related graphics on large scale events and exhibitions including vinyl, tension fabrics, hanging banners, hanging structures, reboard, shell schemes and modular systems.

Day-to-day, your duties will include:

• Planning and preparation of materials, equipment, tools and deliveries 
• Installation of a variety of graphics at live events 
• Conducting site surveys to ensure alignment and sizing is correct
• Working closely with the graphics studio and suppliers 
• Managing company stock and storage
• Working closely with Project Managers to ensure client satisfaction 
• Work well under pressure and to a fast pace and short turnaround times 
• Sign off and quality control before events go live

THE CANDIDATE

The ideal candidate will have previous experience installing graphics or signage in a fast paced environment for example retail, events, automotive or other. You will be a confident communicator with enthusiasm for the events sector and delivering graphics installation to a high standard. 

In return they offer the opportunity to work with a close knit and sociable team with a host of great benefits including discounts, free lunches, health benefits and more…

Live specialises in all disciplines (and at all levels) in events, exhibitions and experiential. If this position isn’t quite what you’re looking for please visit www.live-recruitment.co.uk to view all of the opportunities we are recruiting.

Vacancy Reference: CC14041

Your chance to join an iconic group of venues who are leading the way in live events!

THE COMPANY

This established group and their venues are the go to for the UK’s largest corporate clients, exhibitions and conferences as well as iconic sporting events and more. With over 750 events per year and as the busiest venue in the UK, don’t miss this opportunity to join the growing event production team.  

With a fantastic company culture, career progression opportunities and a standout benefits package, this is a great time to join and further develop your career with an iconic brand.

THE ROLE

You will be part of the companies graphics team, preparing and installing event-related graphics on large scale events and exhibitions including vinyl, tension fabrics, hanging banners, hanging structures, reboard, shell schemes and modular systems.

Day-to-day, your duties will include:

• Planning and preparation of materials, equipment, tools and deliveries 
• Installation of a variety of graphics at live events 
• Conducting site surveys to ensure alignment and sizing is correct
• Working closely with the graphics studio and suppliers 
• Managing company stock and storage
• Working closely with Project Managers to ensure client satisfaction 
• Work well under pressure and to a fast pace and short turnaround times 
• Sign off and quality control before events go live

THE CANDIDATE

The ideal candidate will have previous experience installing graphics or signage in a fast paced environment for example retail, events, automotive or other. You will be a confident communicator with enthusiasm for the events sector and delivering graphics installation to a high standard. 

In return they offer the opportunity to work with a close knit and sociable team with a host of great benefits including discounts, free lunches, health benefits and more…

Live specialises in all disciplines (and at all levels) in events, exhibitions and experiential. If this position isn’t quite what you’re looking for please visit www.live-recruitment.co.uk to view all of the opportunities we are recruiting.

Vacancy Reference: CC14041